Welcome To Remote Support!
To get started follow the steps below using your computer and USB Drive You will also need to add our Skype for 24 hour customer support (IF YOU PURCHASED ONLINE).
Our Skype is: support@galaxystreamtv.com ** Customers who have purchased directly from a re seller of ours will receive a phone call after your order has been completed to schedule and begin repairing/updating your system.
** YOU WILL NEED TO BE IN FRONT OF YOUR SYSTEM TO ALLOW SUPPORT ACCESS TO OUR REPRESENTATIVES.
**Note** These Team Viewer programs are crafted and specific to our Galaxy Box brand. Attempting to install or use these programs on a different brand may cause errors. Galaxy is not responsible for errors or damages incurred while attempting to install this onto a non galaxy product.
DISCLAIMER: Galaxy is merely a hardware provider. We do not support provide or distribute 3rd party content or internet services. Updating/Reprogramming your system may help it run more efficient, however it will not resolve internet, server, content related issues as we do not control them.
*All new Galaxy Boxes sold after 5/19/2017 come with remote support pre installed. So if you see the “QuickSupport” application in your apps section of your box then you do not need to follow steps 1 through 6.
Steps for customers that purchased before 5/19/2017 below:
- Download “11 TeamViewer” Click here to download
- Download “22 TeamViewer Add-On” Click here to download
- Once downloaded to your computer move both downloads to your USB Drive.
- Safely eject USB Drive from your computer.
- Plug into your powered on Galaxy Box (If Prompted to browse simply press home on your remote).
- From Home Screen>Apps>FileBrowser>Select your USB Drive>Install “11 TeamViewer” click done>Now install “22 TeamViewer Add-On” and click done
- From Home Screen>Apps>Open QuickSupport and provide support representative with your ID Number.